Privacy & Cookies Policy

This is the Privacy & Cookies Policy (the “Policy”) of JAAQ Corporate Limited, a company registered in England and Wales with registration number 13589848, with registered address 34-35 Clarges Street Mayfair, London, England, W1J 7EJ (hereafter ‘JAAQ’, ‘we’ or ‘us’). This Policy describes the ways in which JAAQ collects and uses information about you when you use our platform at www.jaaq.org or via our mobile application (together the “Platform”).

JAAQ may change this Policy at any time and whilst it will tell you about what it feels are key changes to the Policy, please check it regularly to keep up-to-date. If you do not wish to accept the new Policy you should stop using the Platform. If you continue to use the Platform after the changes, your continued use of the Platform shows us your agreement to be bound by the new Policy.

This Policy was last changed in November 2022.

1. ICO registration: For the purposes of data protection legislation, JAAQ is the controller for the processing of your personal data and has registered with the Information Commissioner’s Office (“ICO”).

2. Information we use about you: We collect and process the following information from you on the Platform:

What information do we collect?	When do we collect this?	How do we use this information?	Our reasons
● First name ● Last name ● Email address	If you choose to sign up and create an account on the Platform.	To create your account and allow you to access your account features thereafter.	Contractual necessity. We require these details to create and administer the account in question, namely we require your name in order to send personalised system notifications, identify you at sign-in and for account administration purposes and we require your email address to verify your identity as a unique account identifier together with other account administration reasons.
● Profile Image ● Short biography ● Social media links to your social media profiles (Facebook, Instagram, TikTok, LinkedIn, YouTube and Twitter (as applicable))	If, following sign-up, you choose to become a content creator and are approved by JAAQ for this purpose then you will need to provide this additional information as part of the application process.	To create a JAAQ content creator account and allow you to access content creation features thereafter.	Contractual necessity. We require these details to verify that you are eligible to be a JAAQ content creator and to create the account accordingly.
● First name ● Last name ● Email address	If you choose to subscribe to marketing emails from JAAQ either by ticking the box as part of the account sign-up process or by choosing to subscribe to such marketing emails on the Platform.	To send you emails about our upcoming activities such as previews of conversations, links to creators and behind the scenes footage as well as other news and features relating to JAAQ.	Consent. We only send you marketing emails where you have consented to receive them and you can unsubscribe at any time by clicking the unsubscribe button in any marketing message sent to you.
The information collected via those cookies/technologies which are not necessary cookies, as set out in paragraph 7 below.	If you choose to allow these cookies (other than necessary cookies) to be placed then JAAQ will place those cookies and therefore collect the information provided via them accordingly.	To assess visitor numbers to our Platform and how users interact with our Platform and navigate around it, as well as for other maintenance and support purposes.	Consent. We only place non-necessary cookies if you consent to these when first visiting our Platform.

3. Sharing your information with third parties: Some of the information JAAQ collects from you is passed to third parties. These third parties are:

our infrastructure and storage hosting provider – Azure Cloud Services;
our streaming and processing provider – Publit.io-Video streaming and processing provider;
our transactional email provider – Postmark;
our behaviour analytics provider – HotJar;
our user analytics provider – Google Analytics;
our marketing email service provider – Klaviyo;
certain third party analytics and cookies providers as described further in paragraph 7 below;
our group companies including our parent JAAQ Limited;
our regulator (the ICO);
in anonymised form, JAAQ may share the information with:
- any third party, in relation to the sale of some or all of JAAQ’ business, or its assets, or as part of any business restructuring or reorganisation. JAAQ will take steps with the aim of ensuring that your rights continue to be protected if your personal data is transferred under these circumstances;
- data aggregators and platform providers as part of an analysis of user metrics or sales performance; or

law enforcement agencies in compliance with law enforcement.

4. Links to third party websites: JAAQ is not responsible for the privacy policies and practices of other sites even if you access them via the Platform. You should check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

5. Security: JAAQ has implemented technology and policies to safeguard your privacy from unauthorised access and improper use.

6. Storage and Data Retention: We store your personal data in the UK. Where we permit any third party to transfer personal data outside the UK and/or EEA we ensure that we have an appropriate adequacy ground to do so e.g., SCCs. We retain your data for no longer than is reasonable in line with the purposes for which it was originally collected.

7. Cookies:

What are Cookies? Cookies are small text files that are placed on your device when you use the Platform. JAAQ’ use of cookies is detailed below. Session cookies enable you to move from page to page within the Platform and/or and any information you enter will be remembered but is deleted when you close the page on that Website or after a short time. Persistent cookies allow us to remember your preferences and settings when you use the Platform in the future.
Disabling Cookies: The use of the cookies described above improves the functionality of the Platform and your experience of using them. If you do not want these cookies to be served on your device, you are able to disable them by changing the settings on the Platform or on your device. Please note that if you do decide to disable cookies you may not be able to access some of the Platform, and some of the features of the Platform may not function properly.
Third Party Cookies: Third Party advertisers may place or read cookies on your browser or device when you use the Platforms. This Policy is applicable only to the use of cookies by JAAQ and does not cover the use of cookies by any third parties.
More information: To find out more about how cookies work, how to manage and delete them and to see which ones have been set please visit aboutcookies.org or www.allaboutcookies.org.

JAAQ uses cookies and similar technologies in the following ways when you use the Platforms:

Strictly Necessary Cookies:

Cookie Name	Cookie ID	Default Category	Default Description
OptanonConsent	9af65c30-ae24-410f-af4a-75229a364755	Strictly Necessary Cookies	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
OptanonAlertBoxClosed	6411e9b1-1b19-40a5-9a52-d3d52916379d	Strictly Necessary Cookies	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

Other Cookies:

Cookie Name	Cookie ID	Default Category	Default Description
_hjIncludedInPageviewSample	d4173ec0-b250-49cf-8904-24004a772247	Performance Cookies	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
_hjIncludedInSessionSample	5540135b-7307-4263-b94a-241ccbb36286	Performance Cookies	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
sp_landing	3e536dd0-23ee-4499-ae40-2e169f928b82	Functional Cookies	Cookie associated with embedding the Spotify audio player.
_hjTLDTest	224a4c23-d1a3-4497-bcfb-5953754c9ea7	Performance Cookies	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
_hjIncludedInSessionSample	f748a516-512b-4614-bae7-6903dc4911c5	Performance Cookies	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
_hjSessionUser_3211339	d10e9b3b-bbac-406d-af1b-8969985662af	Performance Cookies	Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_ga_6CCNRHJMX2	ccc6c6a1-99fb-458a-9593-8a5132b9ff5b	Performance Cookies	_ga
_hjIncludedInPageviewSample	e963d74c-27c4-4137-a2c1-8d4dde56e5be	Performance Cookies	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
_hjSession_3211339	86befce5-bed3-4eb0-beb5-b67fa1e4aa1f	Performance Cookies	A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.
_ga	bc8ed972-de51-412d-909c-bad1f80e4fcb	Performance Cookies	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga
_hjAbsoluteSessionInProgress	e74f3fbb-acc2-42e8-8e8f-d0162179adb1	Performance Cookies	This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
sp_t	63878994-a005-46cb-b51d-ec73ff3eee0f	Functional Cookies	This domain is owned by Spotify, a USA based music streaming service. Spotify provides a number of tools to embed into websites, which enable the tracking of users and non-users across domains.
_hjFirstSeen	99c409c4-d992-4dfc-8b88-eeaefd189e1c	Performance Cookies	Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time.

8. Exercising your rights: You can contact us using the details set out in paragraph 9 below if you wish to: (i) access a copy of the personal data that we hold about you; (ii) correct any items of personal data that we hold about you; and/or (iii) have any items of personal data that we hold about you erased or object to our processing of such items of personal data.

9. JAAQ Details: If at any time you would like to contact JAAQ about your views on this Policy or any enquiry relating to your personal information, you can do so by sending an e-mail to us at info@jaaq.co.uk or write to us at Data Protection Query JAAQ Corporate Limited, 34-35 Clarges Street Mayfair, London, England, W1J 7EJ. You also have the right to make a complaint to the ICO by contacting them at any time.